Friday, December 9, 2022

Popular consolidates its digital leadership, according to the Superintendency of Banks

For the second consecutive year, Banco Popular Dominicano leads the Digitization Ranking of Dominican Banking of the Superintendence of Banks (SIB), reaching the gold category and consolidating itself as the bank with the highest level of digitization of the national financial system, with a score of 9.76 out of 10.

Among other factors considered, the banking regulator evaluated for this ranking the digital services, channels and functionalities that financial intermediation entities offer their clients, as well as the possibility of acquiring products and services in a 100% digital way or the implementation of new technologies. to streamline your digital channels and store your data.

For the preparation of the study, the SIB received information on the digital offer from financial entities and was complemented with the opinions of users of financial services throughout the country.

More digital users and fewer office visits

Among the conclusions of the report, the number of customers using digital channels has increased by 34% in one year, reducing as a consequence the visit to the bank branches of the different financial entities, whose flow has decreased from 41.5% to 35%. in the same period, according to the opinions of those surveyed.

Regarding the use of online banking portals, the SIB indicates in its report that there are more than 4.5 million registered users and that 36% of them are active. In this sense, Banco Popular’s website leads the way with more than 1.2 million affiliated users and more than 3.5 million monthly visits.

Popular App Leadership

According to the SIB study, there are more than 2.6 million active users in mobile financial applications of the personal segment. Of these, more than 1.1 million are users of the Popular App, which leads this segment with more than 4 million transactions per month.

Since 2020, the Popular mobile application has launched more than 30 features that make life easier for its customers, such as QR Payments, digital check deposit, digital account opening, withdrawals using the CASH Code, digital delivery of tokens and cards credit, biometric validation of the user’s identity, request for shifts and appointments, consolidation of payment agreements or self-management and follow-up of claims, all from the mobile. Precisely, the financial magazine Global Finance awarded this last service as an “outstanding innovation in user experience” and one of the first of its kind in Latin America.

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