Wednesday, February 8, 2023

Arajet and iké sign alliance for travel assistance

Arajet, the low-fare airline in the Caribbean, signed an alliance with iké, a leader in Latin America in the design and implementation of solutions, to develop Arajet Travel Assist, an assistance program that seeks to optimize the travel experience of Arajet passengers.

The Arajet Travel Assist plans include coverage, among which medical expenses due to accidents, telephone medical consultations, home medical visits, ambulance, delivery of medicines, dentists, transfers for convalescence, online psychologist, accompaniment of minors and adults, returns Advance payments for claims, advance funds, legal services for theft or loss of documents, funeral services and concierge, among others.

“The alliance with iké will allow our passengers to enjoy an improved travel experience, with a robust assistance service adapted to their needs, 24 hours a day, 7 days a week,” said Víctor Pacheco, CEO and founder of Arajet. “In this way, our clients will travel with the peace of mind of having the support that is often required to face the inconveniences that may arise in international travel.”

To improve the passenger experience, iké offers through Arajet Travel Assist, assistance for travel with pets, which includes telephone and online veterinary consultations, legal advice, live pet friendly with information on hotels, restaurants and attractions that allow entry of pets at the destination, veterinary medical references and more.

“As part of the growth and consolidation of iké in the Caribbean market, we signed this alliance with Arajet, a company with firm values ​​and common purposes, which allows us to improve the lives of more and more people, through personalized digital solutions that they accompany users every day, paying attention to their concerns and needs”, commented José Fernando Canasi, CEO of iké, who also mentioned that the company has evolved through the creation of solutions to connect more empathetically and closely with a new user, eager for extraordinary experiences.

Arajet serves with direct routes to 17 destinations in 11 countries in North, Central, South America and the Caribbean, including Mexico City and Cancun in Mexico, Cali, Cartagena, Barranquilla, Bogotá and Medellín in Colombia, Lima in Peru, San Salvador in El Salvador, Guatemala City in Guatemala, San José in Costa Rica, Quito and Guayaquil in Ecuador and St. Marteen, Aruba, Curaçao and Kingston in the Caribbean.

iké is a company with a global presence that offers solutions designed to improve people’s lives, through the use of high technology and excellence in customer service, with a presence in Mexico, Colombia, Argentina and Brazil, but with international coverage for more than 42.64 million users within the ecosystems of health, well-being, home, road, travel and experiences, security and custom projects.

Arajet has already transported more than 90 thousand people in 4 months of operation and announced that as soon as the Dominican Republic and the United States sign an open skies treaty, it will fly to 17 destinations in the United States to better serve the Dominican diaspora in that country.

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